Privacy Policy

As a customer of Wooden Valley Winery, we recognize the importance of protecting your personal information. This Privacy Policy will answer your questions about the kind of information we collect and how we use it.

If you have any further questions or comments, contact us at info@woodenvalley.com or call 707 864-0730.

What information do you gather and how do you use it?

We collect information about you from contracts you enter into with us, correspondence you submit, telephone contacts, and applications on file as well as visits to our web site. When visiting our web site, we may access additional information, such as service provider, browser type, and operating system, pages accessed on our web site and the date and time of access to optimize your user experience and enhance your time spent with us online. When you send us an email, we will retain the content of the e-mail, your e-mail address, and our response in order to handle any follow-up questions you may have. We also use this information to measure how effectively we address your concerns. We may ask you for the following information:

Name and address
E-mail address
Credit/Debit card number and expiration date if products are purchased from us
Credit Card Information
Billing address
Shipping address
Phone number

If you do not wish to receive information from us, send an email to info@woodenvalley.com or call 707 864-0730.

No, we do not share any of your personal information.

Communications with Wooden Valley Winery

Wooden Valley Winery may periodically conduct individual voluntary customer surveys. We encourage our customers to participate in these surveys because they provide us with important information that helps us to improve the types of services we offer, and how we provide them to you.

How is Personal Information Used?

In response to a lawful request issued by a court, government agency, or regulatory authority with jurisdiction to make the request or to otherwise comply with legal requirements.

We use the latest technologies to secure your transactions. We use highest industry standard encryption to protect financial transactions.

Wooden Valley Winery is committed to preserving the privacy of our customers. We have described the manner in which we collect and use personal information. We have provided you with a choice regarding our use of personal information. In the event you have concerns or questions regarding our use of personal information, or this policy, or if you have any problems arising out of performance pursuant to this policy, it should be directed to info@woodenvalley.com

How to Update or Delete Your Information

If you want to request that we update or delete your personal information in regard to Wooden Valley Winery products and services, you can send them to info@woodenvalley.com or call 707 864-0730.

If you have any questions about this privacy statement, you can contact:

Wooden Valley Winery
info@woodenvalley.com or call 707 864-0730

Links

Portions of our web site may contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our uses to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information.

By using this site, you signify your assent to the Wooden Valley Winery on-line privacy policy. Wooden Valley Winery reserves the right to make changes to the privacy statement at is sole discretion. Such changes, if any, will be posted at this location, so we recommend that you occasionally check back to this posted privacy statement for changes.

Return Policy

Quality Guarantee: If your wine is flawed or damaged (by means other than "Carrier"), you may return the product for exchange or refund (except where prohibited by law). Wooden Valley Winerywill refund the value of the item and any taxes you were charged. Shipping charges are non-refundable. Damages caused by "Carrier" are not the responsibility of Wooden Valley Winery. "Purchaser" must submit claims for shipping charge reimbursement directly to the "Carrier".

Return Authorization: To return wine(s), repackage the item(s) in its original packaging as received. Returns must be sent back prepaid. If wine(s) is replaced, Wooden Valley Winery will pay UPS Ground shipping costs for replacement item(s) unless other shipping arrangements have been made, and at the cost of the Purchaser.

Please contact the winery for Return Authorization. All shipments must be approved prior to return shipping and may be refused if no return authorization has been given. Please ship returns to:

Wooden Valley Winery
4756 Suisun Valley Road
Fairfield, CA 94534
707 864-0730

Returned Shipments for Invalid Address: If a shipment is returned to Wooden Valley Winery due to delivery failure for an invalid address, Wooden Valley Winery will contact you. If we do not receive a response before final delivery attempt, Wooden Valley Winery will refund the value of the wine and the taxes originally charged. Shipping charges are non-refundable.

Credit card refunds: Returns to credit card will be placed on the original credit card used for purchase.